Zen Voice

Cancellation Policy

【How to Cancel Your Reservation】 Ifyou wish to cancel your reservation after registration, please contact us via email (zenvoice2020@gmail.com). ​ 【Cancellation Fees & Refunds】 Up to 24 hours before the event start time : No cancellation fee will be charged. Your prepaid participation fee will be refunded in full to your credit card. Within 24 hours of the event or on the day of the event : A cancellation fee of 100% of the participation fee will apply. No refunds will be issued. No-shows (Cancellation without notice) : A cancellation fee of 100% of the participation fee will apply. No refunds will be issued. ​ 【Policy on No-Shows】 In the case of a "no-show" (failing to attend without prior notice), the prepaid participation fee will be retained as a 100% cancellation fee. Since no-shows may prevent other interested guests from attending, we reserve the right to refuse future registrations if a no-show occurs twice in a row. 【Exemptions from Cancellation Fees】 Event Cancellation by Organizer : If the event is canceled by the organizer, the participation fee will be refunded in full. We will provide separate instructions regarding the refund process and schedule. Emergency Circumstances : In the event of an emergency such as extreme weather or natural disasters, the participation fee will be refunded in full even for same-day cancellations, provided you contact us prior to the event. ​ 【Late Arrival on the Day of the Event】 If you expect to be late due to unavoidable circumstances, please notify us as soon as possible via email (zenvoice2020@gmail.com). If you do not arrive before the event ends, it will be treated as a no-show, and a 100% cancellation fee will be charged in accordance with our no-show policy.